Discovery Manager (PDF)

For businesses looking to improve customer service of one employee or a room full of employees answering calls and inquires at one or more locations, TruComm recommends the Discovery Manager. A Windows-based management tool that integrates with the Vodavi XTS-IP, Discovery Manager consolidates call-handling activities and visually displays to supervisors and employees/agents an extensive set of user-configurable windows with real-time statistics. This up-to-the minute information that business supervisors now have access to increases business productivity and helps aid decision-making for your organization.